FW: Delay in modem delivery

> —–Original Message—–
> From: Lambert, Clare
> Sent: Wednesday, 27 October 2004 13:22
> To: NZ XTRA -Buy Xtra CSR’s
> Subject: Delay in modem delivery
> Importance: High
>
> Hi Guys,
>
> Xtra have just let us know that there is a due to the high volume of
> modems being ordered from the campaign, we are running behind in delivery
> times for modems. Can you please set the following expectations with
> customers about their modem delivery:
> 1. 302G Single PC Modem Kits – processing mid-next week, delivery at
> end of next week
> 2. 504 & 604 Modem Kits (Wired & Wireless) – 1 day processing delay on
> top of expected delivery time
>
> I’ll keep you all updated when these timeframes drop back, but if you
> could all make sure you’re letting your customers know an accurate time to
> expect their modem. This will help reduce the number of customers calling
> through to us who want to know where their modems are.
>
> Cheers,
>
> Clare

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