Hugh, if you recently have had a CD Writer installed in the hard drive, then you just need to advise us, preferably when you lodge the claim. If you like I can add this on to your claim now if this is the case? Also I need to ask if you have any proof of purchase for these items at all please? I will await your response.
From: Winters, Hugh [mailto:firstname.lastname@example.org]
Sent: Thursday, 17 June 2004 12:45
To: Jackie Wallace
Subject: RE: WINTERS – 04732268
If there was more than one hard drive in the computer and a recently installed cd writer does that need to be put in the claim seperately
From: Jackie Wallace [mailto:Jackie.Wallace@iag.co.nz]
Sent: Thursday, June 17, 2004 11:45 AM
Subject: WINTERS – 04732268
Your claim ref: 04732268
Your claim is not accepted as yet until we receive the police information – file no and/or police report. Once received, we can look at acceptance of your claim and organise a settlement being replacement of the stolen goods.
Should the claim be accepted, there will be an excess of $150 payable to whoever should replace the stolen items.
If the police find out who committed the crime please contact us so that we can hold them liable for the burglary, and possibly reimburse or waive the excess.
Thank you and if you have any queries please reply to this email.